The first conviction is I am accountable for friction…

The first conviction is I am accountable for friction fixing, and so are you. Friction fixers feel obligated to prevent themselves and their colleagues from being oblivious of friction that they and their organizations generate.

— from Expanding Your Range (Growth/Change/Education/Learning/Habit) · Friction Project : How Smart Leaders Make the Right Things Easier and the Wrong Things Har

Also belongs to

• Communication & Conflict (Communication/Conflict)

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