powerful customers, flipside of powerful suppliers, can capture the…

powerful customers, flipside of powerful suppliers, can capture the value by forcing down prices, demanding better quality, or more service by driving cost, and generally playing in industry participant one another, all at the expense of industry profitability.

— from True North (Ethics, Integrity, Truth, Values)

Also belongs to

• Communication & Conflict (Communication/Conflict)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)
• Leadership & Business (Leadership/Business)

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