This time, management look behind lines and boxes to…

This time, management look behind lines and boxes to the mechanics of how work got done. Instead of searching for ways to strip out costs, they focused on improving execution, and in the process, discovered the true reasons for the performance short fall. Managers did not have a clear sense of their respective roles and responsibilities. They did not intuitively understand which decisions were theirs to make.

— from Goals, Action & Defining Success (Goal/Action/Success/Motivation)

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