The final way to identify leverage points is to…

The final way to identify leverage points is to map the system. Another reliable tool for mapping. The system is to follow the journey of a customer or patient or student as they intersect different silos. The second critical aspect of mapping the system is the need to challenge assumptions.

— from The Mind in the Cockpit · Reset by Dan Heath

Also belongs to

• Expanding Your Range (Growth/Change/Education/Learning/Habit)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)

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