Implementing strategy for, build trust first

Implementing strategy for, build trust first. Void trying to buy a good relationship or offering concessions to repair breaches of trust. Instead explore how a breakdown trust may have occurred and how to remedy it, make concessions only if they are legitimate ways to compensate for losses, and treat counterpart with respect and act in ways that will command theirs. ## Sheet: truth

— from Communication & Conflict (Communication/Conflict) · Page 118

In the book

So get the big picture first: solicit the other side's view, stay curious and humble, and resist the assumption that you already know their motives. Ask, plainly, why is this important to you? — and build trust before you try to bargain, rather than papering over a breach with concessions. Where feelings run too hot for a table at all, try walking side by side instead; something about moving in step makes it easier to find a way forward. […] In conflict, say less — and look inward first. Open by asking what you contributed; disagree without being disagreeable; and dig for the shared value beneath the fight. Negotiate both-sides, never zero-sum. Ask why it matters to them, build trust before you bargain, and when you can, step into their shoes. Refuse the poison. Never decide the other person is evil — the line runs through every heart; and let no resolution produce a loser. — Communication & Conflict (Communication/Conflict)

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