ask yourself what would I want if I were…
Keyword empathy ask yourself what would I want if I were in their shoes? He listens hard to what people say, believing that things that I said are said for a reason. This art of listening gives them an unusually high gift of recall .
— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy) · What it Takes, Lessons in the Pursuit of Excellence
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