Another concept is order, chaos, and change from order…
Another concept is order, chaos, and change from order to chaos or chaos to order. Order is when everything is going smoothly and as expected. Chaos is when things are going in a way that's not expected. Reacting to chaos and dealing with chaos requires an extraordinary amount of energy greater than dealing with order.
— from Takeoff Into Chaos
In the book
Let me give you the vocabulary I use. Order is when things go smoothly and as expected; chaos is when they do not. We are always living somewhere between the two, and the hard truth is that it is terribly easy to slide from order into chaos and very hard to climb back the other way — like a car at full speed when a tire suddenly blows. — Takeoff Into Chaos