a discerning empathic listener can read what’s happening down…
Page 253 a discerning empathic listener can read what’s happening down the fast and can show such acceptance, set understanding, the other people feel safe to open up layer after layer until they get to that soft inner core where the problem really lies. As you learn to listen deeply to other people, you will discover tremendous differences in perception. You will also begin to appreciate the impact that these differences can have on people who try to work together in inter-dependent situations.
— from The Relationship With Yourself (Traits/Reflection) · 7 habits highly effective families Stephen covey