Key Learnings
Key Learnings: Pay attention to non-verbal cues in communication. Practice active listening and consider the subtleties of body language and facial expressions.
— from Communication & Conflict (Communication/Conflict) · Blink by Malcomb Gladwell
In the book
Cultivate, in your home and your work, robust dialogue — communication marked by openness, candor, and informality, because formality quietly suppresses honesty while informality invites it. And beware the illusion of transparency: your thoughts and feelings are nowhere near as visible to others as they feel to you, so say the thing plainly rather than assuming it was understood; watch the non-verbal signals, too, the body language and the face, which often say more than the words. Confidence itself, you should know, is read far more from behavior — posture, tone, calmness — than from the content of what you say. — Communication & Conflict (Communication/Conflict)