I have repeatedly seen the leaders who own their…

Page 188 I have repeatedly seen the leaders who own their mistakes, publicly, show empathy and tough times, inspire people, to have faith, and stick with them as they try to recover Get the benefit of the doubt from their employees and the marketplace. Vulnerability is something that we share as humans, whether we want to admit it or not

— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy) · Lead to win by Carla Harris

In the book

I watched it in business for fifty years: the leaders with the courage to show genuine vulnerability and empathy were the ones who inspired loyalty. The ones who owned their mistakes publicly, in hard times, were the ones people stuck with. Now we fly into weather — the three storms that throw this plane around more than any others: anxiety, regret, and the cold front of a heart that has shut itself down. — The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)

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