empathy is not about knowing with certainty what the…

Keyword empathy empathy is not about knowing with certainty what the other person is feeling or going through. On the contrary it is really not knowing what the other person is feeling or how they're feeling. It is okay to say that you don't understand their feeling rather than saying oh that must be hard.

— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)

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