a discerning empathic listener can read what’s happening down…

Page 253 a discerning empathic listener can read what’s happening down the fast and can show such acceptance, set understanding, the other people feel safe to open up layer after layer until they get to that soft inner core where the problem really lies. As you learn to listen deeply to other people, you will discover tremendous differences in perception. You will also begin to appreciate the impact that these differences can have on people who try to work together in inter-dependent situations.

— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy) · 7 habits highly effective families Stephen covey

In the book

Build awe around an ordinary moment by truly attending to it; keep a jar of awesome; borrow the old blessings that train you to notice the rainbow and the blossom. Practice empathy as a skill. Start every encounter by asking what the other person actually wants; stay out of judgment and take their perspective; and listen long enough and deep enough that they feel safe to open layer after layer down to where the real thing lies. Guard your inputs and forgive your debtors. You become the average of your five closest people, so choose them consciously. — The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)

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