Make a good first impression

Make a good first impression. The key is to understand your environment and the people with whom you’re in drafting.

— from Communication & Conflict (Communication/Conflict) · Rational Intelligence by Adam Bandelli

In the book

Build rapport — the art of entering another person's world so they feel understood and bonded to you — through steady eye contact, leaning in, a little humor, a sincere compliment, and real interest in what they care about. First impressions carry enormous weight, so read the room and the person before you ever open your mouth. When you must raise a hot or divisive subject, present it not as two flat sides of a coin but as a prism with many faces — people are far more willing to rethink when they see a topic's full complexity. — Communication & Conflict (Communication/Conflict)

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