One of Southwest Airlines' guiding principles since its inception…

One of Southwest Airlines' guiding principles since its inception has been "Hire for attitude, train for skill." Attitudes cannot be altered, at least not in a reasonable amount of time, and cer-tainly not by external pressures. Skills can.

— from True North (Ethics, Integrity, Truth, Values)

Also belongs to

• Time
• The Mind in the Cockpit
• Expanding Your Range (Growth/Change/Education/Learning/Habit)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)

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