The first conviction is I am accountable for friction…

The first conviction is I am accountable for friction fixing, and so are you. Friction fixers feel obligated to prevent themselves and their colleagues from being oblivious of friction that they and their organizations generate.

— from The Instruments (Awareness/Perception/Expectations)

Also belongs to

• Communication & Conflict (Communication/Conflict)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)
• Failure & Resilience (Challenge/Failure/Perseverance/Accountability/Flexibility/Resilience)

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