Seeing a given group as "other"-creating a divide-inhibits empathy

Seeing a given group as "other"-creating a divide-inhibits empathy. When empathy withers, so does the relationship.

— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy) · *Optimal: How to Sustain Personal and Organization aExcellence Every Day by Daniel Goleman *

In the book

There is even an "empathy museum" whose most famous exhibit is a giant shoebox called A Mile in My Shoes — you literally put on a stranger's shoes and listen to a recording of their life. And beware the great enemy of empathy: the moment you cast some group as "other," empathy withers, and when empathy withers, the relationship dies. There is one more reason empathy matters now more than it ever did in my lifetime. — The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)

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