The repair service cares about maintainability

The repair service cares about maintainability: how easy is the device to take apart, diagnose, and service? The needs of those concerned are different and often conflict.

— from Takeoff Into Chaos · Design of Everyday Things by Don Norman

Also belongs to

• True North (Ethics, Integrity, Truth, Values)
• Communication & Conflict (Communication/Conflict)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)

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