for your eyes

Page 40 for your eyes. Keep your eyes on the eyes of the person thinking, no matter what. Don’t look away for even a second. If there is a fire, I’ll let you know

— from Communication & Conflict (Communication/Conflict) · Time to Think, Listening to Ignite the Human Mind by Nancy Kline

In the book

The kind worth learning is what one writer calls generous listening — listening powered by genuine curiosity, a willingness to be surprised, to set down your assumptions and sit with ambiguity, wanting above all to understand the humanity behind the other person's words. It turns out the quality of your attention literally sets the quality of the other person's thinking — people think better in the presence of someone truly listening — so keep your eyes on their eyes and do not look away. To hear, you must first be silent, and you must honor the pauses, because some of the most important things pass between the words rather than in them. — Communication & Conflict (Communication/Conflict)

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