I have confidence in my personal decisions
I have confidence in my personal decisions. However if I had to define a success rate, I would probably see that my business decisions had a higher level of success then my personal decisions. The reason for that, and may not be reason for that but one of the items that drives personal decisions and does not have that big of an impact on business decisions is a belief in the moral or ethical position that I am taking irrespective of what the results are on other people. So while the decision ultimately may not have been as a successful as it should have been, there is a comfort in knowing that the right thing was done.
— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy) · GB oral dictation
In the book
The first is my whole philosophy of regret: make your decisions so carefully, and so honestly, that you can look back on the big ones without regret — and when you cannot, forgive yourself the way you would forgive someone you love, because it was always your best mind that got you there. I have made my peace, in business, by knowing that even when an outcome disappointed me, I had done the right thing — and there is a deep comfort in that which no profit can buy. The second is empathy. — The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)