Relationships
Page 151. Relationships. Resolving pensions. If there’s someone who’s causing you stress at the moment, try one or more of these techniques. Find common ground, spread positive contagion, assume good person bad circumstances, notice acknowledge offer, manage your own baggage, and raise difficult issues with skill.
— from Communication & Conflict (Communication/Conflict) · How to Have a Good Day by Caroline Webb
In the book
From there, learn to disagree without being disagreeable: the goal is social harmony, not forced agreement, and you can hold your ground firmly while still being kind. Keep a fistful of practical techniques ready for the person who is currently causing you grief: find the common ground, assume a good person in bad circumstances rather than a bad person, manage your own baggage, and raise the hard issue with real skill. You can put a different view forward loudly or quietly, but put it forward persistently. — Communication & Conflict (Communication/Conflict)