If a Hotel lock locked hot water, it would…

Page 54. If a Hotel lock locked hot water, it would be a pit, until it would be filled. Guests would not be charged by Popsicles. In the hotel industry, delighting your guests is an unattainable goal until you provide the basics.

— from Goals, Action & Defining Success (Goal/Action/Success/Motivation) · Power of Moments by Chip Heath and Dan Heath

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• Leadership & Business (Leadership/Business)

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