Keyboard empathy at the University of Houston they found…
Keyboard empathy at the University of Houston they found that empathy is a collection of four skill sets. One stay out of judgment to take the perspective of another person three put yourself in someone else's shoes and four communicate your understanding of what someone else is going through. You don't need to take on someone's emotions to the point where it becomes a burden. Just understand the other person. Empathy is not about sharing an event in common, what about an understanding the shared experience of an emotion. Such as grief. Multiple people have experienced grief in different situations.
— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)
In the book
Call it soft if you like; it was the most useful tool I ever owned. The University of Houston researchers break it into four skills worth practicing: stay out of judgment, take the other person's perspective, put yourself in their shoes, and communicate back that you understand what they are going through. There is even an "empathy museum" whose most famous exhibit is a giant shoebox called A Mile in My Shoes — you literally put on a stranger's shoes and listen to a recording of their life. […] Build awe around an ordinary moment by truly attending to it; keep a jar of awesome; borrow the old blessings that train you to notice the rainbow and the blossom. Practice empathy as a skill. Start every encounter by asking what the other person actually wants; stay out of judgment and take their perspective; and listen long enough and deep enough that they feel safe to open layer after layer down to where the real thing lies. Guard your inputs and forgive your debtors. You become the average of your five closest people, so choose them consciously. — The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)