if you shirk the responsibility of confronting the unexpected…
Page 281 keyword responsibility if you shirk the responsibility of confronting the unexpected, even when it appears in manageable doses, reality itself will become unsustainably disorganized and chaotic. Then it will grow bigger and swallow all order and all predictability. Ignored reality transforms itself into chaos.
— from Takeoff Into Chaos · 12 Rules for Life, An Antidote to Chaos by Jordan Peterson
In the book
If you shirk the responsibility of confronting the unexpected — even in the small, manageable doses it first arrives in — reality itself does not politely wait. It grows more disorganized, more chaotic, until the thing you would not face becomes the thing you no longer can. The folks at Boeing learned this in the most public way: a culture that will not slow down to fix the small problems, that puts the schedule before the quality and will not let anyone speak up, is a culture quietly manufacturing the disaster it will later call an accident. — Takeoff Into Chaos