You cannot have a good relationship or a good…
Keyword communication You cannot have a good relationship or a good business culture without robust dialogue which means communication with openness, candor and informality. This type of dialogue makes an organization effective and gathering information, understanding the information, and reshaping it the produce decisions. Informality is critical to candor. Formality suppresses dialogue and communication, while infirmality encourages it. Formal conversations and presentations leave little room for debate.
— from Communication & Conflict (Communication/Conflict) · Execution by Larry bosity
In the book
So adjust to your listener's level, and make sure every message carries a clear, single point — a benefit the listener can actually grasp and keep. Cultivate, in your home and your work, robust dialogue — communication marked by openness, candor, and informality, because formality quietly suppresses honesty while informality invites it. And beware the illusion of transparency: your thoughts and feelings are nowhere near as visible to others as they feel to you, so say the thing plainly rather than assuming it was understood; watch the non-verbal signals, too, the body language and the face, which often say more than the words. […] Weigh your words before you spend them. Ask what benefit they will bring; speak gently and greet people warmly; mind how you say it, not only what; and beat the curse of knowledge by meeting your listener where they are. Make honesty easy. Build candid, informal dialogue; say the thing plainly rather than assuming you were understood; ask for "one thing to start, one thing to stop"; and speak up even in the unanimous room. In conflict, say less — and look inward first. Open by asking what you contributed; disagree without being disagreeable; and dig for the shared value beneath the fight. — Communication & Conflict (Communication/Conflict)
She won't be the most popular person in the room; she may be the most important. Communicate like it matters, because it does. You cannot have a healthy culture without robust dialogue — communication marked by openness, candor, and informality, because formality quietly suffocates candor. After every meeting, do what Netflix's Patty McCord made a ritual of asking: did we actually decide anything in this room, and if so, how are we going to communicate it? — Leadership & Business (Leadership/Business)