Relationships

Page 151. Relationships. Resolving pensions. If there’s someone who’s causing you stress at the moment, try one or more of these techniques. Find common ground, spread positive contagion, assume good person bad circumstances, notice acknowledge offer, manage your own baggage, and raise difficult issues with skill.

— from Friends, Community & Society (Relationships/Community/Society)

In the book

Catch that impulse, and you save most of your relationships before they break. When someone is causing you friction, you have more moves than you think: find the common ground, assume a good person in bad circumstances rather than a bad person, and raise the hard issue with care. The best negotiators have a related discipline: they never write the other side off as crazy — when someone's behavior confuses you, they lean into the confusion and treat it as a clue to the information you are missing. — Friends, Community & Society (Relationships/Community/Society)

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