Our seven-year project taught us that a bedrock belief…

Our seven-year project taught us that a bedrock belief of fric-tion fixers is that if we focus on what to make easier and faster and what to make harder and slower, life will be better for workers and the people they serve.

— from True North (Ethics, Integrity, Truth, Values)

Also belongs to

• The Mind in the Cockpit
• Expanding Your Range (Growth/Change/Education/Learning/Habit)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)

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