Friction fixers live this mindset by asking such questions…

Friction fixers live this mindset by asking such questions as: Do people know how to use the company? Is it simple? Complex? Is it obvious how it works? What is slow about it? Are there bugs? What can we fix quickly, and what's going to take a long time?

— from Time

Also belongs to

• The Instruments (Awareness/Perception/Expectations)
• The Mind in the Cockpit
• Expanding Your Range (Growth/Change/Education/Learning/Habit)
• Decisions & Choices (Decision/Choice/Focus/Forethought/Consequences)

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