If the folks at Boeing, especially senior executives, had…

If the folks at Boeing, especially senior executives, had sus-tained a culture where people slowed down and fixed things, felt obligated to speak up about quality problems, and put safety be-fore short-term profits, our opinion is that it would have saved hundreds of lives and averted employees' guilt and shame, and the company would not have taken an estimated $18 billion hit as a result of canceled, lost, and delayed 737 MAX orders.

— from Takeoff Into Chaos · Friction Project : How Smart Leaders Make the Right Things Easier and the Wrong Things Har

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It grows more disorganized, more chaotic, until the thing you would not face becomes the thing you no longer can. The folks at Boeing learned this in the most public way: a culture that will not slow down to fix the small problems, that puts the schedule before the quality and will not let anyone speak up, is a culture quietly manufacturing the disaster it will later call an accident. The same physics governs a frightened pilot. — Takeoff Into Chaos

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