When we inter-viewed Patty McCord, Netflix's chief talent officer…

When we inter-viewed Patty McCord, Netflix's chief talent officer from 1998 to 2012, she explained, "The most important role I played at Net-flix was, at the end of every executive meeting, to say, 'Have we made any decisions in the room today, and if we have, how are we going to communicate them?" Again and again, Patty found that executives had wildly varying memories of decisions-which would have stymied progress if she hadn't asked these questions, taken notes, and reminded people at key moments

— from Leadership & Business (Leadership/Business) · Friction Project : How Smart Leaders Make the Right Things Easier and the Wrong Things Har

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After every meeting, do what Netflix's Patty McCord made a ritual of asking: did we actually decide anything in this room, and if so, how are we going to communicate it? Executives walk out of the same meeting with wildly different memories of what was agreed. And spend less of your breath on how and more on why — people are starving for context, to know how their work feeds a larger whole. — Leadership & Business (Leadership/Business)

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