that everything we're writing about has to do with…
that everything we're writing about has to do with communication, and yet, communication is where the greatest difficulties lie
— from Communication & Conflict (Communication/Conflict)
In the book
Clear, honest, two-way communication is not a social nicety; it is the thing that prevents the crash. And yet — here is the maddening truth that runs through this whole book — communication is exactly where the greatest human difficulties lie. [Tell here, in your own words, about a relationship that was saved by something said well — or one that was damaged by something said badly, or left unsaid — and what it taught you about the weight of words.] — Communication & Conflict (Communication/Conflict)