two words for conflict resolution
Page 521 two words for conflict resolution. My mentors life advice to me, but I’m going into a conflict or difficult situation with my parents or an argument is “say less.” That’s it just say less”
— from Communication & Conflict (Communication/Conflict) · Tools of Titans
In the book
So let me give you the tools. My mentor's entire advice for walking into a hard conversation was two words: say less. Pair it with the first question you should ask yourself before blaming anyone else — what have I done, however small, to contribute to this? — and then share the answer aloud. […] Before you speak, ask whether the words will do any good. In an argument, say less, and be brave enough to ask first what you did to cause it. Do not contend with people out of mere strife, and when a matter is serious, take your counsel from those with mature judgment rather than the loudest voice in the room. — Communication & Conflict (Communication/Conflict)