whether you disagree loudly or quietly yet persistently put…
Page 88 whether you disagree loudly or quietly yet persistently put forward a different perspective.
— from Communication & Conflict (Communication/Conflict) · Think Again by Adam Grant
In the book
Keep a fistful of practical techniques ready for the person who is currently causing you grief: find the common ground, assume a good person in bad circumstances rather than a bad person, manage your own baggage, and raise the hard issue with real skill. You can put a different view forward loudly or quietly, but put it forward persistently. The master key is to dig beneath the surface fight to the thing you share. Under almost every practical disagreement lies a deeper value you both actually hold; name it, return to it, and refuse to doubt the other person's good intentions — that shared truth underneath is the ground you negotiate from. — Communication & Conflict (Communication/Conflict)