Listening is a form of conflict resolution
Listening is a form of conflict resolution. One of the most intractable problems of Jewish law today is the plate of the Laguna, the woman unable to marry, because her husband refused to grant her again, a Jewish divorce.
— from Communication & Conflict (Communication/Conflict) · Future Tense by Rabbi Jonathan Sacks
In the book
And run the conversation by rules that protect the relationship: never let a resolution leave one side feeling like the loser, because that destroys the very fabric you are trying to keep; start your sentences with "and" rather than "but" so the talk stays open instead of defensive; and listen affirmatively, so the other person knows they were heard. Listening itself, you will find, is a quiet but genuine form of conflict resolution. And when tempers truly require it, a few mediation rules work wonders: agree first that you are both trying to solve the problem, no name-calling, each person finishes before the other speaks, and what is said stays private. — Communication & Conflict (Communication/Conflict)