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- Ask open-ended questions: Encourage meaningful conversation by asking questions that promote thoughtful responses.
— from Communication & Conflict (Communication/Conflict) · Mindwise by Nicholas Epley
In the book
The mark of a great listener is not that they seem clever but that they make the other person feel clever — they leave people holding their own ideas with a little more humility, doubt, and curiosity than before. Ask open-ended questions; ask questions that draw the other person out. None of this is mystical: when one person truly listens, the listener's brain activity begins to mirror the speaker's — two nervous systems falling into step. — Communication & Conflict (Communication/Conflict)