Summary
Summary: Examines the role of communication styles and power distance in plane crashes.
— from Communication & Conflict (Communication/Conflict) · Outliers by Malcomb Gladwell
In the book
I want you to grasp how literally that matters. Some of the deadliest crashes in aviation history were caused not by bad weather or broken engines but by communication — by a junior officer who could see the danger coming but would not say it plainly to his captain, deferring instead until the plane was in the ground. Clear, honest, two-way communication is not a social nicety; it is the thing that prevents the crash. — Communication & Conflict (Communication/Conflict)