we spend a lot of time in our performance…
Page 299 keyword performance we spend a lot of time in our performance ratings and yet the results are one quarter performance and 3/4 system noise. We tried 360° feedback and forced rankings to address this problem but we may have made things worse. If there's so much level noise it is because different raiders have completely different ideas of what good or great means. They only agree if we give them concrete cases as anchors on the rating scale .
— from Time