We might believe we’re making progress by discussing hot…

Page 165. We might believe we’re making progress by discussing hot button issues as two sides of a coin but people are actually more inclined to think again if we present these topics through the lens of a prism.

— from Communication & Conflict (Communication/Conflict) · Think Again by Adam Grant

In the book

First impressions carry enormous weight, so read the room and the person before you ever open your mouth. When you must raise a hot or divisive subject, present it not as two flat sides of a coin but as a prism with many faces — people are far more willing to rethink when they see a topic's full complexity. To get any message through a person's filters at all, give it something to hold onto — a small reward, a touch of novelty, and above all a human angle, people plus genuine feeling. — Communication & Conflict (Communication/Conflict)

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