Client service and client relationships are at the very…

Client service and client relationships are at the very top of the list of things that really take focus, making sure that you're not just coming around asking for money every few years, making sure you're trying to help investors to solve their problems. Maybe this comes in the form of a new product, maybe with advice in something you're seeing throughout the industry.

— from True North (Ethics, Integrity, Truth, Values)

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