The only time I yelled at a GM in…

The only time I yelled at a GM in ten years at Starwood Hotels was when I walked into a W in Chicago, and the plants were dead at the front door. First impressions matter. You can't put dead flowers into a spreadsheet.

— from Takeoff Into Chaos · Holy Grail of Investing: The World's Greatest Investors Reveal Their Ultimate Strategies f

Also belongs to

• True North (Ethics, Integrity, Truth, Values)
• Time
• The Instruments (Awareness/Perception/Expectations)

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