Before making a big decision, leaders slow down, do…

Before making a big decision, leaders slow down, do careful research, and talk to people until they understand five key stakeholders: the customer, the employee, the owner, the community, and the process.

— from Leadership & Business (Leadership/Business) · Friction Project : How Smart Leaders Make the Right Things Easier and the Wrong Things Har

In the book

Just don't make the same wrong one twice. The big decisions, though, deserve a different pace: before a major one, slow down, do the research, and understand the five parties a real decision touches — the customer, the employee, the owner, the community, and the process. Pressure-test your own thinking the way good managers force their teams to — what leads you to that assumption, why do you believe it's correct, and what happens if it's wrong? — Leadership & Business (Leadership/Business)

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