The late Randy Pausch, in his beautiful book The…

The late Randy Pausch, in his beautiful book The Last Lecture, sets guidelines for the three parts of a proper apology: 1. saying you are sorry and what you are sorry for 2. showing your understanding for how your actions caused hurt 3.making amends or asking how you can make amends if you are not sure

— from True North (Ethics, Integrity, Truth, Values) · It's Not Always Depression: Working the Change Triangle to Listen to the Body, Discover Co

Also belongs to

• The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)
• Communication & Conflict (Communication/Conflict)

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