Mel's empathic concern was an expression of the firm's…

Mel's empathic concern was an expression of the firm's core operat ing principle, "Excellence with kindness."

— from True North (Ethics, Integrity, Truth, Values)

Also belongs to

• The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)
• Leadership & Business (Leadership/Business)

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