Before is the ability to enter someone else’s world…

Before is the ability to enter someone else’s world, to make a person feel that you understand them, and that you have a strong common bond. Tony Robbins. It sets the stage for two people to develop affinity with an appreciation for each other. Building report enables you to understand where someone else is coming from. It helps you begin to understand a person likes an interest. It can set the foundation for how leaders impact their people. It can create the early sparks for romantic relationship relationships to take place. It helps us meet friends and develop personal connection.

— from Communication & Conflict (Communication/Conflict) · Rational Intelligence by Adam Bandelli

In the book

Then attend to how, not just what. The real secret of good communication is far less about the content of your words than about the way you deliver them. Build rapport — the art of entering another person's world so they feel understood and bonded to you — through steady eye contact, leaning in, a little humor, a sincere compliment, and real interest in what they care about. First impressions carry enormous weight, so read the room and the person before you ever open your mouth. — Communication & Conflict (Communication/Conflict)

And spend less of your breath on how and more on why — people are starving for context, to know how their work feeds a larger whole. Build rapport before you need it. Rapport is the ability to enter someone else's world and make them feel you understand them. It is also the engine of a good hire and a good partnership. — Leadership & Business (Leadership/Business)

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