Steps for Mediation
Steps for Mediation. Ask for agreement to the following, trying to solve the problem, no name-calling, but the other person finished talking and confidentiality.
— from Communication & Conflict (Communication/Conflict) · What Do You Stand For? for Teens written by Barbara A. Lewis
In the book
Listening itself, you will find, is a quiet but genuine form of conflict resolution. And when tempers truly require it, a few mediation rules work wonders: agree first that you are both trying to solve the problem, no name-calling, each person finishes before the other speaks, and what is said stays private. Handled this way, a conflict becomes a course correction rather than a collision — a gift rather than a threat. — Communication & Conflict (Communication/Conflict)