Implementing strategy to uncover and collaborate

Implementing strategy to uncover and collaborate. Avoid making open ended offers and unilateral offers and simply agreeing or refusing the other sides demand. Instead ask why is this important to you? Propose solutions for critique here is a possibility what might be wrong with it?

— from Communication & Conflict (Communication/Conflict) · Page 113

In the book

So get the big picture first: solicit the other side's view, stay curious and humble, and resist the assumption that you already know their motives. Ask, plainly, why is this important to you? — and build trust before you try to bargain, rather than papering over a breach with concessions. Where feelings run too hot for a table at all, try walking side by side instead; something about moving in step makes it easier to find a way forward. […] In conflict, say less — and look inward first. Open by asking what you contributed; disagree without being disagreeable; and dig for the shared value beneath the fight. Negotiate both-sides, never zero-sum. Ask why it matters to them, build trust before you bargain, and when you can, step into their shoes. Refuse the poison. Never decide the other person is evil — the line runs through every heart; and let no resolution produce a loser. — Communication & Conflict (Communication/Conflict)

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