Experience is critical, for it determines how fondly people…

Experience is critical, for it determines how fondly people remember their interactions. Was the overall experience positive, or was it frustrating and confusing?

— from The Instruments (Awareness/Perception/Expectations) · Design of Everyday Things by Don Norman

Also belongs to

• The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)
• The Relationship With Yourself (Traits/Reflection)

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