intelligence which consists of four similar skills number one…
Keyword emotional intelligence which consists of four similar skills number one identifying the emotions your own and other people's. Number two using emotions appropriately to help you think in different ways for example to aid creativity or problem solving. Number three understanding the causes of emotion. And number four managing your emotions effectively. Being able to pinpoint your own feelings the first step in becoming more emotionally intelligent. Everyday set aside a few minutes to practice the skill.
— from The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy) · Positive Psychology by Bridget Grenville-Cleave
In the book
The richer your vocabulary of feeling — the more finely you can tell apart frustration from disappointment from grief — the better you can manage yourself. This is what people mean by emotional intelligence: the skill of identifying your emotions and others', understanding where they come from, and managing them well. Let me take you on a walk through the instrument panel of the heart, feeling by feeling, the way I have actually had to learn to read it. — The Heart in the Cockpit (Emotion/Awe/Anxiety/Regret/Empathy)